Customer Testimonials

Customer Satisfaction Is Our Top Priority

With EVERY floor that we install, we send out an anonymous customer survey to ensure that our customers are satisfied with their purchase from the initial contact to when the installer leaves. Below is some of the data that we have compiled from these surveys.

Based on a scale of 1 (lowest) to 5 (highest) we asked ALL of our customers ......

Question Rating

* How was the helpfulness of the sales person? 4.879

* How knowledgeable was the sales person? 4.890

* How was the attitude of the sales person? 4.912

* How would your rate the quality of your installation? 4.713

* How was the attitude of your installer? 4.678

1/17/08 **Survey has been conducted since Oct 2004. 92 responses to date.

Testimonials

"The installer was very efficient, polite, and was extremely hard working. Thank you again for your family store service and we definitely will have you provide our future flooring needs" - Rick & June F. - Harrod, OH

"You guys did a great job from start to finish. I am completely satisfied" - Bruce W. - Findlay, OH (sur. #93)

"Kathy and I want you to know how much we appreciate the great job you did in helping us decide the countless number of flooring options for our new home. We've built many times and can honestly say that our experience with House of Color has been nothing short of stellar. Thanks so much for a job well done." - Duane & Kathy Jebbett - Findlay, OH

"Thanks Sharon for you help. We are very satisfied with everything" - Rick B. McComb, OH (sur. #89)

"Everyone was very helpful" - Jim M. Findlay, OH (sur. #88)

"Was very pleased with the service all around from store to installation, Thank you" - Heather E., BG (sur. #86)

"It is great to work with a team of people who not only do a fantastic job, but are a pleasure to work with - your attitudes and general demeanor are appreciated" - Sierra W. Celina, OH (sur. #83)

"We have a history with Sharon about 17 years ago we purchased carpet from her and were very pleased and it just continues on. We admire and respect her decisions. We have already put in many good comments about House of Color to our friends." - Deb B. North Baltimore, OH (sur. #82)

"House of Color, the name means expert sales, professional installation, at competitive prices, they buy direct so you save. They are friendly family owned" - Rick Metz (Metz Developers)

"Very pleasant personalities, quite easy to work with, very accommodating, honest & straight forward". - Jack B. Cygnet, OH (sur. #79)

"Did a very good job. Would come back when considering kitchen & bath".

Deb B. Findlay, OH (sur. #78)

"Did a Very Good job of installation". - unknown Arcadia, OH (sur. #75)

"We came back for this purchase because of your work ethic - thanks!"unknown Findlay,OH (sur. #66)

"Fantastic people to work with - thanks". - unknown (sur. #64)

"Your help & assistance along with the installation of our tile & hardwood was the best. Thanks!". - unknown (sur. #53)

"Excellent service & workmanship". - Tara B. Findlay, OH (sur. #49)

"Great attitude & great work ethic - came in & did the job & no complaints". - unknown (sur. #46)

"Thank you to both salesperson and installers, worked very well w/ us to complete job by aggressive date we asked for". - unknown (sur. #41)

"Mike spend a lot of time working with us. Very patient and helpful; Installer had good attitudes and were willing to offer suggestions. Good suggestions on where to put seams in carpet. Were very prompt". - unknown (sur. #39)

"Very nice person to work with - did a great job". - unknown (sur. #34)

"Mike was great. He pointed me right to the carpet I needed. I love how it looks!". - unknown (sur. #32)

"We were very pleased w/ how quickly everything was accomplished". - Heidi V. Carey, OH (sur. #27)

"Very hard worker who does a beautiful job!! Always leaves things neat at end of work day / job.". - unknown (sur. #25)

"Sharon went out of her way for me once again!! Very happy with everything!!". - unknown

(sur. #22)

"Everyone was great to work with. Installation was done very neatly". - unknown Arcadia, OH (sur. #16)

"I like the fact you did not tell me how your competitor are crooks. You sold me the carpet on its own merits, not talking bad about other carpet stores. Thanks!". - Deb E. Rawson, OH (sur. #14)

"I'm very much satisfied with my tile and the way it makes my kitchen look".. - unknown (sur. #10)

We truly appreciate the nice comments our customers write and enjoy working with them to make their homes or office a much more beautiful place.

If we have installed something in your home or office and you would like to send us comments, please e-mail them to mike@findlayfloors.com

or mail them to House of Color 406 Walnut St. Findlay, OH 45840

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Website created and administered by: Mike Miles.

Contact Administrator: mike@findlayfloors.com

Last updated on: 11/03/08